Making Customer Service Recovery A Priority Good competition can be achieved in the most cost effective method through quick and personalized customer service and service recovery. The contact center industry needs to make a significant step towards handling customer issues, and how this critical information is utilized by the management and staff.
FoIP: Changing The Transmission Medium Of Faxing Every time you send a fax from a computer, you are actually using a form of FoIP. Also known as Internet faxing, FoIP is a method of sending faxes over the Internet. While VoIP changes the transmission medium of a phone call, in the same way, FoIP changes the transmission medium of faxing.